Shipping Info

At Colours of the Chars, we want to ensure that your shopping experience is as enjoyable as possible, including the delivery of your purchases. Please review our Shipping Information to understand how we handle shipping for local Luxembourg customers and European buyers.

Local Shipping (Luxembourg Customers)

Delivery Service: We use local post office delivery services to ship orders to our valued customers in Luxembourg.

Delivery Time: Typically, local deliveries within Luxembourg take approximately 2-3 business days to reach the customer. Please note that delivery times may vary based on factors such as order volume, holidays, and unforeseen circumstances.

Shipping Costs: We offer competitive shipping rates for local deliveries within Luxembourg. Shipping costs will be calculated and displayed during the checkout process.

European Shipping (European Buyers)

Delivery Service: For our European buyers, we use reliable shipping services to ensure the safe and timely delivery of your orders.

Delivery Time: The delivery time for European buyers typically ranges from 7 to 20 business days. Delivery times may vary based on your location within Europe, as well as other factors such as customs processing and local postal services. Please note that unforeseen circumstances may impact delivery times.

Shipping Costs: Shipping costs for European buyers will be calculated and displayed during the checkout process. The shipping fee depends on your location and the weight of the items in your order.

International Shipping

At this time, Colours of the Chars primarily serves customers within Luxembourg and Europe. We do not offer international shipping outside of Europe. We apologize for any inconvenience this may cause.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

Customs Duties and Taxes

For international orders, including European buyers, please be aware that you may be responsible for customs duties, taxes, or fees imposed by your country's customs authorities. Colours of the Chars is not responsible for these additional charges, and they are the sole responsibility of the buyer.

Contact Us

If you have any questions or require further assistance regarding our shipping information or your specific order, please do not hesitate to contact our customer support team through the provided contact information on our website. We are here to assist you and ensure that your Colours of the Chars purchase reaches you in a timely and satisfactory manner.

Thank you for choosing Colours of the Chars for your slow fashion needs. We appreciate your support and trust in our brand.